DEIA & CX: Removing the Burden of Reluctance in Service Delivery with Communication

[Link] Govloop: DEIA & CX: Removing the Burden of Reluctance in Service Delivery with Communication

In 1990, the Americans with Disabilities Act (ADA) was signed into law by President George H.W. Bush. It was a significant step forward for equality and inclusion, providing legal protection to people living with disabilities. For example, the ADA required ramps for public buildings to provide wheelchair users increased access. Beyond the ADA’s explicit intent, many of us today also benefit from the law, as parents pushing strollers or carrying babies, students on bicycles, senior citizens, and those temporarily injured also use the ramps. For meaningful change in the way we deliver services, we should view diversity, equity, inclusion and accessibility as a primary criteria of mission success, rather than additional compliance.