Govloop: How Government is Delivering CX at the Largest Scale Yet

[Link] Govloop: How Government is Delivery CX at the Largest Scale Yet

“It’s important to know the role that a deep consideration for diversity, equity, inclusion and accessibility will mean toward the mission to improve the experience of people receiving government services,” said Charlotte Lee, Strategic Lead for CX and Innovation at Granicus. “Many companies, even large, well-known ones, have chosen not to invest in basic accessibility features. Government doesn’t have the option not to serve certain people.”