Washington D.C.
Executive Advisory | Digital Transformation Strategy | UX/CX Consultancy
The pursuit of a well-designed digital world.
Monday Design Company is a unique consultancy that helps executives and companies evolve their strategies for the federal technology and services market. With in-depth experience in customer experience transformation and innovation, we consult and train executives and their teams to build capacity and go-to-market. Our goal is to support government service providers with a plan to develop meaningful and well-crafted technology solutions that solve problems and transform government, democracy, and customer experience.
Hello! It’s a great day to look forward.
My name is Charlotte Lee, and over the past 10 years, I’ve enjoyed working as CEO of Kastling Group, a software technology company. Monday DC is to provide our clients with specialized attention to human-centered design for digital transformation.
As they say, “You can go faster alone, but further together.”
Monday Design Company focuses working with executives, leaders, in large and small firms this valuable expertise in-house by training, coaching, and assisting. I look forward to joining your team to help them re-ignite their intrinsically motivated excellence in providing your clients with better experiences.
Let’s work together to design a better world.
On Customer Experience (CX) Expertise
Customer Experience (CX) is not a fad that is going away, nor is it a technical skill. It is a business and leadership discipline to describe the transformation and modernization of all the channels and touch points in an organization’s services towards a successful customer journey.
Successful journeys and customer experience builds trust with the organization.
Improve and enhance employee experience by transforming internal experiences employees have with your business.
Respond and capture opportunities from the Government’s demand for customer experience expertise by training your project and program leads.
